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Fix Windows 10 error code 19 for CD/DVD drives

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Introduction

I recently tried to convert a CD to MP3 (as part of my private copy for cds without protection), since my car stereo doesn’t have any CD drive at all. Therefore I’ve installed CDEX. CDEX complained about a missing CD drive, which puzzled me since I know that I have a DVDRW drive installed in my desktop PC. Upon further investigation I’ve seen no drive letter assignment in the explorer or disk management of Windows 10.

A Problem

A closer look in the device manager showed me a problem with my drive:

Error message in device manager
Error message in device manager

I’ve tweeted this and got some responses from the official Windows support account. While I like this unexpected help and its experience, their advise wasn’t really helpful 🙁

https://twitter.com/WindowsSupport/status/655438486657441792

The Solution

I took control and searched the web for the exact error message from the device manager:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Beware: Take a backup of your registry before you edit and just follow instructions from the internet! I cannot be held responsible for damage/problems caused to your machine.


I only found instructions for older Windows versions. However, I’ve tried those instructions on my machine and found a LowerFilters entry in my machine’s registry:

The solution in the registry editor
The solution in the registry editor

I’ve deleted it from the registry and rebooted. After the reboot my drive was working as expected without the need for any new driver or firmware updates.

Last updated on Jan 06, 2022 20:48 CET
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